VIP cam is a black screen with only audio

I have emailed three times now and all I get for a reply is "reinstall the app and try again" Who are these idiots that run the VIP service? I logged into my VIP account on my iPhone 6. Launch the VIP cam video on the Safari browser and all you get is 4 hours of a blank screen with just audio. This has been going on for weeks. It would be nice to get a refund credit for this past month!

ehren88888 about The BOB & TOM Show